Is it possible to cancel my order?

Orders cannot be cancelled until 30 days has elapsed, and the unlock is yet to be delivered, as we pay for our unlocks up front from the suppliers. Please if you’ve questions contact us.

How long will iCloud unlock take?

It takes at min 3 working days. So if you buy on a Friday, please allow until Tuesday for it to be unlocked. . Please do not email us asking how long your unlock will take.

Are your prices ‘final’.

Yes – as long as your handset is not lost/stolen and requiring a Premium service, there are no hidden fees. The total price is given once you enter your IMEI.

Does my phone need to be on an active contract? Do I need to have cellular service for this to work?

No, not at all. If you have a new iPhone version (such as iPhone 4S or newer), the unlock is pushed over the air when a new SIM card is put in. To unlock an older iPhone version, you will need to have a computer with access to iTunes.

How does it work?

First off you have to choose your iPhone’s carrier, model and enter the IMEI number. Then we unlock your iPhone and get your oder processed in the unlock server for your specific network. The time and price highly varies by different networks. Once everything is done, we will send you an e-mail confirming that your iPhone has been unlocked (no action will be required from your side).

A lot of unlocking solutions online are either scams or completely illegal. However, our solution is fully compliant with the United States law and it will not require you to run any kind of “hack”, tool or whatever else, which means your warranty will remain intact. What’s more, you can use our service from anywhere around the world, since you do not need to physically send us your iPhone. We do the unlocking 100% remotely and as hassle-free for you as possible.

I don’t see my carrier or phone type listed ? I have a question or an issue (don’t see my carrier or phone type listed, don’t know how to find the IMEI number etc.), how can I get in touch?

Simply send us an e-mail at and we will get back to you as soon as possible.

The unlock is complete but it asks for iCloud login details

Apparently the original owner of the iPhone reported it was lost or stolen and an unlock will definitely not help you get away with that. We kindly ask you to return the phone to its owner. We will not refund you if you wanted to unlock a stolen/lost device.

What does ‘unlocking’ mean? What is an ‘unlock’?

Your iPhone is automatically ‘locked’ once you purchase it, thus you can only operate it on one mobile network. In case you want to change your carrier or use your phone overseas, you have to ‘unlock’ your phone. We are able to unlock your iPhone with any GSM network in the world, which also exponentially increases its resale price. The best part is that our solution is completely hassle-free and does not require any know-how on your part. What’s more, you do not need to physically send us your phone, all we need is your specific IMEI number, which you can find by simply dialing *#06# and hitting ‘send’ or ‘call’. The IMEI number on your iPhone is also reachable in the Settings at ‘General’ and then ‘About’.

What if you can’t unlock my iPhone?

If we are not able to unlock to your iPhone for reasons from our side, you will be 100% fully refunded. If we can’t complete the unlock because the unit is Blocked by the mobile network and you DID NOT marked it as BLOCKED during the order process or you have selected a wrong network carrier in most cases you will not receive a refund, since we do not manually check or review the carrier or unlock status before putting the unlock through. Also if your iPhone has been already unlocked, we do not take any responsibility. We need you to fully understand and agree to these rules before making the purchase.

Why is the best option?

100% reliable, fast and professional;
Works on all iOS and Baseband versions;
You do not need to physically send us your iPhone or stop using it;
Once your device is unlocked, it will stay that way forever and permanently;
You will not lose your ‘unlock’ even if you upgrade your iOS, because we will
mark your device as ‘factory unlocked’ in Apple and your carrier’s databases;
We offer 24/7 support in case you have any questions or concerns.

Why has my IMEI been processing longer than it was supposed to?

The listed turnaround times are simply estimations. In fact most of our unlocks are being finished in less time than they should have. However, if for some reason your IMEI has taken more time to unlock, don’t worry and wait for it to happen very soon. On the other hand, if you want to re-inquire about it, feel free to get in touch with us and we’ll happily assist you.

Do I need to Jailbreak My iPhone? Will This Break My Warranty?

This is NOT a jailbreak solution, but rather an official factory unlock that is done through iTunes by having your iPhone’s IMEI registered as unlocked iPhone with Apple’s servers. One of the implications is that your iPhone’s unlocked status will persist throughout any future iOS upgrades !

Does my network carrier get notify? Is my current service going to be interrupted?

No, it won’t. Unlocking service simply lifts a restriction from your device. There are no negative effects caused by unlocking a phone. Your mobile phone network won’t know that you have unlocked your phone, your service won’t be interrupted in any way whatsoever and you will continue to use your phone as usual.